If you install Enjoa® and discover that the signature or fingerprint capture devices are not working properly, these free utilities can be used to diagnose the problem. You should contact Enjoa® Technical Support for assistance using these utilities and to receive a proper diagnosis of the problem.

To use these utilities, click a link below and then save the utility to your computer desktop or another location on your hard drive.

• idTest (36 KB)*
  The idTest utility allows you to verify whether the firmware version of your Enjoa pad is up to date.
  
  
• ePadID_ActiveX_VBTest (8 KB)*
  The ePadID ActiveX VB Test utility allows you to test captures of signatures and thumbprints to verify that the hardware works correctly.

Enjoa Diagnostic Web Page*
http://download.ieuseng.com/genericDiag/genericDiag.html
The Enjoa Technical Support representative may ask you to visit this web site to capture diagnostic information about your Enjoa hardware, which can then be sent by email or fax to the representative to assist you with your problem.